Anonymous
map-marker Fort Lauderdale, Florida

Question about my account

I had to cancel my service. But once I get information on my new account I will be calling you back. Thank you Lavern James
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Anonymous
map-marker Haughton, Louisiana

Mortgage shortages

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My mortgage was short on its payment and I needed to have it corrected for future payments. Gentlemen was very polite and helpful
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Anonymous
map-marker Carnegie, Pennsylvania

Took out paymen twice

I never got any results went to my bank and got print out that you have 2 withdrawals pending for $508.37 at same time and date 3/7/23 @ 05:31:42 so you need to FIX THIS I SPOKE WITH ANGEL
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User's recommendation: Until you fix this no rating

Raelynn L

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Verified Reviewer

Mortgage paid in full

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My mortgage has been paid off. There have been 2 withdrawals from my checking account since in the amount of 524.67 on 10.14.22 & 524.67 today 10.28.22. My name is Raelynn LeJeune My lender that is paid in full is Lakeview by Loancare. Please contact me about this 225-402-**** Thank you
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Preferred solution: My issue has been resolved. No further action is required.

User's recommendation: My issue was resolved quickly.

Jeff B Cbw

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Verified Reviewer

My mortgage payment

My mortgage wasnt paid in a timely manner and I want to know why no reason was given and Im not happy at all
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Pros:
  • Pays off sooner
Cons:
  • 2nd time this problem occurred

Preferred solution: I want to know why my mortgage payment wasn’t paid on time

User's recommendation: Leave

Matthew H Zhf

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Verified Reviewer
| map-marker Tulsa, Oklahoma

Scammed!

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Hi, they have taken my mortgage money out of my bank and have not paid the lender. I cannot login to their systems with the proper, supplied credentials and their "forgot your password" tool does not work either! I'm pretty certain I've been scammed out of my $2,500 at this point...
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User's recommendation: BEWARE

1 comment
Guest

Hello to all, I had forgotten about this review. I was new to the service and extremely worried that it wasn't working as advertised but they fixed the login mixups and now the loan is being paid as scheduled.

Bottom Line is that EarnUp is legit and I'm happy with their services! 12/13/2023

Anonymous
map-marker Chicago, Illinois

Great service when I called in!

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Service rep was excellent at handling my problem. On the phone for only 10 minutes and problem was solved.
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Anonymous
map-marker Middleborough, Massachusetts

My account was not canceled after calling.

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This organization kept on taking money from my account after my closing for a total of $2300 what company does the nowadays? Incredibly unacceptable the customer service agent that I spoke to first said they canceled the account which they did not!
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User's recommendation: Do not use!

Anonymous
map-marker Middleborough, Massachusetts

Horrible service. Charged 4 times after calling

Will report you to BBB Stealing money from my account every month. Called and nothing has changed. ;;;
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Anonymous
map-marker Seattle, Washington

Fraud

Oops! My bad. You guys are OK. I saw my bi-weekly payment and forgot you just changed your name. So stupid of me. Sorry. j
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User's recommendation: Good program

Anonymous
map-marker Waverly, Tennessee

Not answering calls

Im trying to talk to a agent and no one is responding to my calls. I have called five different times at 40 to 50 minutes wait each time before giving up.
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Gerald W Rct

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Verified Reviewer
| map-marker Atlanta, Georgia

Change in loan monthly payment.

You responded quickly and made the necessary adjustment to my monthly loan payment. I have no more to say... Thanks
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Derrick G Mgi
map-marker Lincolnton, Georgia

Payments

I was scheduled to have my payment debit ed from my bank account two weeks ago for May's mortgage I called today to confirm and I was told there was more paperwork needed no text, phone call nothing very unprofessional this has happened to me two times very disappointed.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Greenville, South Carolina

BEWARE BEFORE USING THIS COMPANY. two late payments and I never have been late in 15 years.

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my mortgage program was sold to Earnup in 2019 from Equity and everything was fine until recently when I received a late notice from my mortgage company regarding late fees because Earnup didn't send in my payments on time. I have never been late in 15 years and now I have a late fee for December 2021 and January 2022. I am not understanding if they auto draft my payments every 2 weeks why this happened and when I called them they gave me a date of mailing in the payment on Dec 2nd for my December payment which is ridiculous when the payment was due on the 1st and they had drafted well in advance the months' payment. Needless to say, I have cancelled using this company, and I am demanding refunding my late fees, to which I'm sure they will make an excuse not to pay.
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Loss:
$30

Preferred solution: Full refund

User's recommendation: BEWARE BEFORE COMMITTING TO USING THEM

Anonymous
map-marker Lakeland, Florida

Mortgage

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She was excellent did I pressed the wrong number. I had no complaints and I was doing too many things please delete this from her file. I thought i gave her the highest ratings. She was exceptional
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Anonymous
map-marker Lutherville, Maryland

DO NOT USE

My mortgage will be paid off and cannot get any response or anyone to answer a phone call. My accelerated payments were sold to EarnUP from Equity and their customer service sucks!!!! There is no rating for this company.
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